CRM Suite · Helpdesk & Support
Support that feels personal, resolved in minutes
Consolidate support emails, live chats, and calls into a shared ticket inbox, backed by automated SLAs and canned replies.
Capabilities
Everything helpdesk & support should do
Omnichannel ticketing
Transform email queries, WhatsApp messages, and phone logs into organized support tickets.
Automated SLA engine
Set resolution deadlines based on ticket priority and automatically escalate breaches.
Shared inbox
Enable support reps to collaborate, reassign tickets, and add internal notes without collision.
Knowledge base
Publish helpful support documents so customers can solve issues on their own.
Canned responses
Access pre-approved quick templates to answer repetitive questions in two clicks.
CSAT surveys
Gather feedback automatically after closing tickets to track support quality.
How it works
Live in days, not quarters
Route tickets
Connect support channels and assign tickets to departments automatically.
Collaborate & solve
Use templates, internal notes, and escalation rules to resolve issues fast.
Measure
Track satisfaction scores and agent performance dynamically.
More in CRM Suite
See Helpdesk & Support on your own data
A 30-minute walkthrough with your workflows — not a canned demo.